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Legal Notes

  

WEBSITE TERMS OF USE 
HTTP://SHOP.ISOLEBORROMEE.IT owned by SAG S.R.L.

  

http://shop.isoleborromee.it is a website managed by SAG S.R.L., with registered office in Milano, Via Borromei, 1/A, VAT and number of inscription at the Companies Register in Milan, No. 07040700150 (SAG).

Your use of the Webite is subject to these terms and Conditions of Use which describe the conditions under which you may use our Website. 

The purchase of the products sold through the Website is subject to the General Sale Terms and Condition available on the Site and that can be accessed through the following link: http: //shop.isoleborromee.it/conditions- of-vendita.

Please read carefully this document before using the Website. By using this Website, you acknowledge that you have read and agree to these Terms of Use, which are applicable to any use of the Site.

You can electronically copy and print web site extracts, but such use is allowed for personal and non-commercial purposes only.

Any other use of the Website's content (including reproduction for purposes other than those described above, and any modification, distribution, or publication) without the prior written consent of SAG shall be deemed prohibited. In particular, you may not use any data or information made available on or through this Website in connection with a business or business transaction.

All intellectual property rights relating to design, software, texts, graphics and other materials, as well as the selection and combination of such items displayed on this Website are the exclusive property of SAG or its licensors and legal predecessors.

SAG assumes no responsibility and does not provide any warranty on the Website or its contents, except as expressly provided by law. All information and data included or present on the Website are of a purely indicative nature.

The use of such information or data is therefore made at your sole risk. The SAG, its directors, employees and other representatives are not liable for any loss or damage of any nature arising out of the use of the Website in any way whatsoever, in any way provided.

The Site may contain hyperlinks to websites or services owned or provided by third parties. Such connections and services are offered for your convenience and SAG makes no warranties or assumes any responsibility for the aforementioned websites and / or services and their content or use (unless expressly provided by law).

Given its web nature, SAG does not warrant that the Website is fully and correctly operational at all times.

SAG S.R.L. - All rights reserved. 

 


 

   

INFORMATION REGARDING THE RIGHT OF WITHDRAWAL
ACCORDING TO ARTICLE 10 OF THE GENERAL TERMS AND CONDITIONS OF SALE

 


Right of withdrawal
 

You have the right to withdraw from the contract without giving reasons, within 14 (fourteen) days from the date of receipt of the goods.

The withdrawal period expires after the 14th day from the date of receipt of the goods.

In order to exercise your right of withdrawal, you are required to inform us of your decision to withdraw from this contract by means of a written statement sent by means of the appropriate Cancellation Form available on the Portal and downloadable through the following link.

In order to comply with the term of withdrawal, it is sufficient that you send a notice regarding the exercise of the right of withdrawal by means of the special procedure before the expiration of the withdrawal period .

 

 Effects of withdrawal 

If you withdraw from this contract, you will be refunded all the payments you have made to us in relation to the contract you intend to cancel, including delivery costs (except for the additional costs arising from your choice of a delivery option different from the less expensive standard delivery we offer) without undue delay and in any case not later than 14 (fourteen) days from the day we are informed of your decision to terminate this contract.

Such refunds will be made using the same means of payment you have used for the initial transaction, unless you have otherwise agreed otherwise; in any case, it will not have to bear any cost as a consequence of such refund.

Refunds may be suspended until the goods are received or until you have prooved that you have returned the goods, if prior to the receipt.

Please return the goods or deliver them to SAG S.r.l., via Borromei 1 / A, 20123 Milan, without undue delays and in any case within 14 days of the day you have notified us of your withdrawal from this agreement. The term is respected if you return the goods before the expiration of the 14-day period.

You will have to bear the direct costs of returning the goods.

You are the only responsible for the diminution of the value of the goods resulting from a manipulation of the goods other than the one required to establish the nature, characteristics and operation of the goods.

We also remind you that, as provided for in Article 10.5 of the General Terms and Conditions of Sale, you will not be able to exercise your right of withdrawal under the hypotheses provided by art. 59, first paragraph, lett. C) of the Consumption Code, ie in the case where the Products are tailor-made or clearly customized (eg engraved stones, rings with specific measurements, etc.).

 

Download the form for the withdrawal request

 

 


  

PRODUCT CONFORMITY LEGAL WARRANTY
AND SIGNIFICANCE OF FAILURES OF CONFORMITY

  

Dear User, as provided by Article 11 of the General Terms and Conditions of Sale, which are available at the following link: https://shop.isoleborromee.it/en/terms-and-conditions/, according to the European Directive 44/99 / CE and Consumption Code, all products sold by SAG are covered by the manufacturer's conventional warranty, if any, and 24 (twenty-four) months for defects in conformity, pursuant to Legislative Decree 206/05. In order to benefit from warranty service, you will have to keep the invoice. 

The 24-month warranty as per D.Lgs. 206/05 applies to a product that has a defect of conformity, provided that the product itself is used correctly, respecting its intended use and any technical explanation attached. Such warranty is reserved to the Consumer. In case of defective compliance, SAG will provide, without charge to the user, the restoration of the product's compliance by replacing the product with a new one or, in the event of a stock expiration, of equivalent features and commercial value. 

In cases where the warranty application provides for the return of the product, the goods must be returned by the user in the original package, complete in all parts (including packaging and any documentation and accessory). Compliance issues may be reported in the same way as the applicable right of withdrawal, at the following e-mail  address: shop@isoleborromee.it

 

 


 

PAYMENTS

  

Dear User, as provided by Article 8 of the General Terms and Conditions of Sales available through the following link: https://shop.isoleborromee.it/en/terms-and-conditions/, we confirm that payment of Products purchased on the Site may be made with Credit card.

In case of non-accreditation on the SAG current account of the indicated price, within the terms set, SAG reserves the right not to conclude the Order and the operation will automatically be canceled. After payment of the Price, and in any case within3 working days from the date on which SAG è has become aware of the price credit on your current account (in the case of payment by bank transfer), SAG will inform you of the receipt of the Payment via an e-mail communication with which we will also communicate the delivery times of the Product, which in any case may not exceed 30 (thirty) working days from the Order of Purchase.

In the event that, before sending SAG's Order Confirmation, you have requested in writing (by e-mail at the e-mail address shop@isoleborromee.it) the cancellation of the Order of Purchase, SAG will request the relevant Bank to cancel the transaction itself. Upon request for cancellation of the transaction, SAG may in no case be held liable for any expense, costs, damages, direct or indirect, caused by the delay of the transaction. Finally, kindly note that at no time of the purchase procedure SAG is able to know the information about your credit card and prepaid cards as it is transmitted through a secure connection directly to the site of the Bank that manages the transaction, without third parties having access.

 


 

  SHIPPING OF THE PRODUCTS

 

Dear User, SAG will provide you with the products you have selected and sorted at the address specified at the time of the Purchase Order, as indicated below.

The ordered products will be delivered in suitable packaging to ensure their integrity in shipping.
Shipping is made by courier (hereinafter the "Courier") with delivery to the address indicated directly in the order.
For the delivery of the Products you must provide all the necessary information, including the shipping address and phone number of the person to whom the Product will be delivered, if different from the ordering person.
Delivery will only take place at the hands of the recipient indicated on the courier letter.
The Courier reserves the right to request an appropriate ID to the recipient.

Upon receipt of the Product, you are required to check:

(i) that the quantity of the ordered Products corresponds to that indicated in the shipping document;
(ii) that the packaging is intact, not damaged or, albeit, altered in the closure materials.

Once you have signed the Courier shipping document, you will not be able to challenge SAG any claim about the features of the delivery. In the case of non-delivery of the addressee's absence, at the address indicated by you in the order, the Vector will leave a warning and will repeat a second time; if the recipient is still missing, the goods will be returned to the sender (SAG).

For further details, please read the art. 9 of the General Sales Conditions available through this link.

 


 

Online Dispute Resolution (Article 14 section 1 ODR-Regulation (EU 524/2013): the European Commission offers a platform for dispute resolution for online consumers, you can find it here